General Safety

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• Report to reception on each visit before you climb.

• You must exercise care, common sense and self-preservation at all times.

• Be aware that climbing holds can and do spin.

• Report any problems with the walls, equipment or other climbers’ behaviour/bad practice to a member of staff immediately.

• Be aware of the other climbers around you and how your actions will affect them.

• Do not distract people while they are climbing or belaying.

• Stand well back from the climbing walls unless you are belaying or spotting a climber.

• Never stand, walk or climb directly under someone who is climbing.

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Booking

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• If you book by telephone, on the website, or by email, you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website.

• To confirm your booking, full payment must be made.

• Payment can be made by telephone, online or in person at the centre with credit or debit card, cheque or cash. Cheques should be made payable to Boulder Hut Ltd.

• We reserve the right to refuse any booking.

• Bookings are not transferable to another person.

• Boulder Hut Ltd will provide confirmation of online bookings via e-mail.

• In the unlikely event that the requirements cannot be met after booking, the centre will contact the customer to make alternative arrangements.

• The Manager reserves the right cancel a booking for reasons that are out of our control (e.g. power loss). 

• If an activity needs to be rearranged, we are happy to do so or we can issue a gift card to the same value. 

• For all sessions please turn up 15 minutes before. If you turn up to a group session more than 10 minutes late, you may not be allowed on the session.

• You must wear suitable clothing for the activity. 

• Everyone who is climbing must have filled in a registration form, or if under 18 signed by a parent or guardian.

• Boulder Hut safety rules must be followed.  

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Gift Cards

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• Vouchers are valid for 12 months from the date of purchase and cannot be used after this date.

• Vouchers cannot be replaced if lost, stolen or destroyed.

• Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

• If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit card payment.

• If a purchase is for a lower amount, no change can be given. The unique gift voucher code can be used multiple times until the balance is spent.

• Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.

• Vouchers may be redeemed against climbing, shoe hire, merchandise and cafe purchases.

• Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale.

• We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.

 

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Ultimate Passes

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The Ultimate Pass (hereafter referred to as the Pass) allows unlimited bouldering for the Pass holder each month at Climbing Hut Ellesmere Port, and for over 5s at Climbing Hut Shrewsbury. Free shoe hire is also included for the Pass holder.

Payment will be taken by the credit/debit card that is stored on your account on or around the 1st day of each month unless you cancel the Pass.

If, due to a birthday, a Pass holder moves into a different age category, the price increase won't be applied until the month that follows the Pass holder's birthday.

If a Pass holder is no longer eligible for the Concession rate (for example due to an expired student card) then the Pass will automatically move onto the standard Adult Pass price.

The current age categories/prices are 2-4 years (£20 per month, Ellesmere Port only), under 18 years (£33 per month), 18+ years (£44 per month), Concessions (£33 per month). An under 18 year old can add on to a parent or guardian’s pass for £16. We also offer Course Passes for children on our NICAS sessions (£55 for under 7, £66 for 7+ years old).

You can choose to cancel your Pass at any time without penalty, but to do so you must use the Membership Change Request Form which can be found on our website:  https://www.climbinghut.com/ellesmereport/membership/change Course passes cannot be cancelled mid-term.

If you do cancel your Pass, then access to your Pass services will continue until the end of the current billing cycle. No prorate refunds will be given for the remainder of the month during which we receive your cancellation request.  As long as your cancellation request is submitted by midnight on the final day of the month you will not be charged the next month's fee.

If the card associated with your account expires, or there are insufficient funds in your account on the 1st day of the month, we will attempt to take payment again, throughout the month. If we're still not able to take payment, we will put a note on your account that payment was declined. Your Pass services will be suspended until you settle the account on your next visit.

If we have not received payment or notice of cancellation for two consecutive months, we may flag your account as no longer being eligible for a Pass.

We reserve the right to change our Pass pricing and introduce cancellation charges at a future date, but we will always let you know before we do so and give you the opportunity to cancel your Pass without a cancellation charge before we introduce one.

Any personal details, data or photos that we retain on our systems are stored securely and will not be shared with 3rd parties, as per our Privacy Policy which can be found at www.climbinghut.com.